Frequently asked questions
Quick answers for sellers and dealers. If you need help with a specific transaction, head to Support.
Our vision
A trusted UK platform where people sell confidently and dealers thrive through transparency and expertise — powered by smart automation, an AI layer, and secure payments.
Search looks through questions and answers.
Getting started
What is ValuSell?
VALUSELL is an online platform where individuals can receive expert valuations and secure offers from professional dealers for their personal items. Our system enables safe, smart selling without the hassle of public marketplaces.
Do I need an account?
You'll need a valid email address and basic personal information to get started.
Is it free to use?
YES: Sellers can list items and receive valuations for free. Dealers must sign in to view and respond to listings.
For sellers
How do I list an item?
Simply visit our free Valuation page, snap a few photos, add a simple description and your item location (used for delivery calculations) and upload. We will request your email address to send notification of your free valuation and to view your certificate once the appraisal window closes.
What happens after I receive an offer?
You can accept or reject offers from dealers. If accepted, the dealer pays the platform payment provider. You’ll then ship the item via tracked delivery. Once received and approved, your funds are released.
Are there any fees for sellers?
No: Sellers receive valuations and sell for free - but return shipping for SNAD (Significantly Not As Described) items will occur postage fee.
For dealers
How do I create an account as a Dealer?
Visit the Dealers and follow the prompts to register. You'll need a valid email address and basic personal information to get started.
How to manage subscription plans?
Register as a dealer and choose a subscription plan. You’ll then gain access to a dashboard of items matching your expertise.
How do I value or bid on an item?
Click on an item to view details, then enter a valuation and optionally add a purchase offer (paid subscriptions only). Sellers will be notified and can choose whether to accept your offer.
What happens if my offer is accepted?
You’ll be prompted to pay the agreed amount. Once the item is delivered and accepted, the transaction is marked complete and you can leave a rating for the seller.
Payments & Resolutions
How are payments handled?
Payments are processed by our third payment provider until delivered and verified by the dealer, ValuSell does not hold/process funds directly. .
What if the item isn't as described?
The Dealer can request a return. The item must be shipped back (tracked), and upon seller confirmation of receipt, a refund is issued to the Dealer.
When do sellers receive funds?
Funds are released after the item is received and no dispute is raised within a short holding period (typically 3–5 days).
Trust & safety
How are users rated?
Both sellers and dealers are prompted to leave reviews after a completed transaction. Ratings affect visibility and trust within the platform.
What safeguards are in place?
Accounts are monitored for suspicious activity. Repeat offenders (e.g. misrepresentation, excessive returns) may be warned, restricted, or banned.
Is the platform secure?
YES!. Payments are processed via Stripe Connect, data is encrypted, and all activity is logged. Only verified users can transact.
Still stuck?
Send us a message and we’ll help you out.