Privacy Policy

This policy explains how ValuSell collects, uses, stores, and protects personal data when you use the platform.

UK users Platform privacy Security aware

Who we are

ValuSell Limited operates an online platform that enables sellers to obtain independent valuations and dealers to value items and make offers. ValuSell acts as a technology platform and does not directly buy or sell items or process payments.

We are fully ICO compliant.

Personal data we may collect

  • Seller data such as name, email address, uploaded images, item information, IP address, device information, and platform activity records.
  • Dealer data such as name, business details, contact details, verification information, and platform activity records.
  • Transaction and platform data such as valuation records, offer records, Resolution Centre evidence, audit logs, and system metadata.

ValuSell does not collect or store payment card details or bank account information used for payments.

How we use personal data

  • Operate and maintain the ValuSell platform.
  • Facilitate valuations, offers, and transactions.
  • Generate valuation certificates.
  • Operate the Resolution Centre.
  • Communicate with users.
  • Prevent fraud, abuse, and misuse.
  • Comply with legal obligations.

Payments and third parties

  • Payments are handled through regulated third-party escrow providers.
  • Third-party providers may carry out identity verification, sanctions screening, and transaction monitoring.
  • ValuSell may share data with verification providers, hosting providers, advisers, regulators, or law enforcement where required.

Retention, security, and your rights

  • Personal data is retained only for as long as necessary for legal, compliance, audit, fraud prevention, and operational purposes.
  • Appropriate technical and organisational security measures are used, including access controls and secure hosting.
  • Users may have rights to access, correct, delete, restrict, or object to certain processing, and may complain to the ICO.

Cookies and policy changes

ValuSell may use cookies and similar technologies for platform operation, performance, usability, and security. This policy may be updated from time to time, and the latest version will always be published on the platform.